FAQ

Where are your branches located? What are the hours of operation?

To view a complete list of our branches and hours of operation, visit our Locations page.

What is the bank's routing (ABA) number?

The routing number for Emprise Bank is 101100579.

How long will it take for you to respond to my email?

We strive to respond to online messages and emails received Monday through Friday within 24 hours. Messages received over the weekend and on holidays will be reviewed the following business day. You may also contact our Customer Service Center at (316) 383-4301 or toll-free at (855) 383-4301 from 8:00 a.m. - 6:00 p.m. Central Time Monday - Friday, and 8:30 a.m. - 12:30 p.m. on Saturday.

What if I forgot my Emprise Bank Online Banking Access ID or Password?

If you've forgotten your Access ID or Password, you may call or stop by one of our Emprise Bank locations. You may also contact our Customer Service Center at (316) 383-4301 or toll-free at (855) 383-4301 from 8:00 a.m. - 6:00 p.m. Central Time Monday - Friday, and 8:30 a.m. - 12:30 p.m. on Saturday.

How do I register for eStatements?

To begin retrieving your statements online, just log on to Emprise online banking and you will be automatically prompted to enroll. If you have selected "decline" or "ask me later" you can enroll by going to "Options" once you have logged into your account. You can also visit your nearest Emprise branch. If you are not currently banking online or have additional questions call Customer Service at (316) 383-4301or (855) 383-4301 and we'll get you started.

This service discontinues your statement that normally arrives by mail. You will instead receive an email from Emprise Bank notifying you that your statement is available online. The statement available online is the same document that would have been mailed to you.

What are your current rates?

You can see our deposit account rates here. For all other rates, please contact our Customer Service Center at (316) 383-4301 or (855) 383-4301, or visit your local branch.

How do I update my contact information?

To change your current contact information, contact our Customer Service Center at (316) 383-4301 or toll-free at (855) 383-4301 from 8:00 a.m. - 6:00 p.m. Central Time Monday - Friday, and 8:30 a.m. - 12:30 p.m. on Saturday. You may also visit one of our Emprise Bank locations.

How do I order checks?

Ordering more checks can be done in minutes without even having to get up from your computer. Order checks online here.

If you are an online banking customer, you can also order checks by signing into your account online, clicking on your account, and then clicking on the "Order Checks" button.

If you cannot order online, you can also place an order by calling (800) 355-8123.

How do I mail in deposits? What address should I use?

It's easy to bank by mail. Endorse checks by writing your signature, your account number and "For Deposit Only" in the endorsement area on the back of each check to be deposited, then place your non-cash deposit in the mail.

Mail to:

Emprise Bank

PO Box 2970

Wichita, Kansas 67201-9846

How do I set up direct deposit?

Provide the following information to your employer's payroll processor or the financial service department for your employer:

Bank name: Emprise Bank

Routing number: 101100579

Name on your account

Your account number

How do I apply for a loan?

You can apply for a loan online by clicking on the "Apply Now" button on the page of the loan you would like to apply for. Of course, you can always stop by one of our locations or call our Customer Service Center at (316) 383-4301 or (855) 383-4301 from 8:00 a.m. - 6:00 p.m. Central Time Monday - Friday and 8:30 a.m. - 12:30 p.m. on Saturday.

How do I activate my Visa® debit card or ATM card? How do I find out my PIN?

To activate your card, you will need to call Card Services at 866-985-2273 from your home phone. If your card is new or your number has changed, you will set up your PIN by calling the same number. Remember to sign your card, and keep your PIN separate from your card. Never give your PIN to anyone.

If you have forgotten your PIN, you can contact Card Services at 866-985-2273 to reset your pin (NOTE: you will need to call from your home phone.)

My Visa debit card will expire soon. When will my new card be sent to me?

Your new card will be mailed to your address of record several weeks before your current card expires.

My current card is damaged. How can I request a replacement card?

To request a replacement for your damaged card, you may contact our Customer Service Center at (316) 383-4301 or (855) 383-4301 from 8:00 a.m. - 6:00 p.m. Central Time Monday - Friday and 8:30 a.m. - 12:30 p.m. on Saturday. You may also visit one of our Emprise Bank locations.

How much can I purchase each day with my Emprise Bank Visa debit card?

Your Emprise Bank Visa debit card works just like a check and draws directly against your checking account. You can withdraw up to $5,000 a day in purchases using your Visa debit card if your account balance is adequate.

How much can I withdraw from an ATM using my Emprise Visa debit card or ATM card?

The daily ATM withdrawal limit on your Visa debit card is separate from the purchase limit. The daily ATM withdrawal limit using your Visa debit card or ATM card is $600.

I lost my Visa debit card or ATM card. What do I do?

To report a lost or stolen Emprise Bank Visa debit card or ATM card, call our Customer Service Center at (316) 383-4301 or (855) 383-4301 during business hours. After hours, call (866) 227-2670 in the U.S. or (303) 221-4287 outside of the U.S.

What do I do if my purse or wallet has been lost or stolen?

Notify law enforcement immediately if your purse or wallet has been lost or stolen. You should also call our Customer Service Center at (316) 383-4301 or (855) 383-4301 to block all lost or stolen cards, checks, and account information.

Watch your account closely and notify us of any discrepancies. In most cases, your account will need to be closed and a new account opened in its place.

For assistance with blocking debit cards after business hours, call (866) 227-2670 in the U.S. or (303) 221-4287 outside of the U.S.

For assistance with blocking credit cards 24/7, call (866) 604-0381.

Are Emprise Bank and its mortgage loan originators registered with the Nationwide Mortgage Licensing System & Registry (NMLS)?

Yes, In accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act), Emprise Bank and its mortgage loan originators are registered with the Nationwide Mortgage Licensing System & Registry (NMLS). Click here to view our registered mortgage loan originators' NMLS ID numbers. Consumers may access information about a registered mortgage loan originator by visiting www.NMLSConsumerAccess.org.

How does online banking work?

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How does Online Bill Pay work?

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How does Mobile Banking work?

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View a demonstration of all eBusiness Access features.

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How does Lockbox work?

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How does eBusiness Deposit work?

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