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A: Using Apple Pay, Google Pay, or Samsung Pay is a safer way to make in-store, in-app, and online purchases because it authorizes transactions using a virtual card number that is different than your actual card number. Your unique thumbprint or passcode protects the security of your debit or credit card account. You can conveniently make purchases without digging for a card because purchases made with your phone’s mobile wallet platform are made with just the tap of your phone.
A: Emprise Bank does not charge any fees to use Apple Pay, Google Pay, or Samsung Pay.
A: Apple Pay, Google Pay, and Samsung Pay may be used to make purchases at participating stores, purchases with compatible online merchants, and to make in-app purchases.
A: Call Emprise Bank at 855-383-4301, Option 2, if asked to provide further verification to complete enrollment in your phone’s mobile wallet platform, or for any customer service inquiries regarding using your Emprise Bank credit or debit card in your phone’s mobile wallet platform.
A: Emprise Bank consumer debit and credit cards, and Emprise Bank business debit, credit, and purchasing cards may be added to your phone’s mobile wallet platform.
A: You can view devices compatible with Apple Pay here. Devices compatible with Samsung Pay are located at this link. Google Pay works on any NFC-enabled Android device running KitKat (4.4) or higher.
A: Near Field Communication (NFC) is a form of contactless communication between devices like smartphones or tablets and compatible readers. With the use of mobile wallets platforms, this form of communication allows for fast and convenient contactless communication that enables the transfer of payment from a smartphone to the merchant.
A: Your Apple Pay, Google Pay, or Samsung Pay transactions use a virtual card or device-specific account number that is different from your actual debit or credit card number to offer added security to your transaction.
A: A virtual card or device-specific account number is the mobile form of your credit or debit card. This number is created when you add your credit or debit card to your phone’s mobile wallet platform, and it's different from your physical card number to keep your account information safe.
A: Your transaction limits within your phone’s mobile wallet platform are the same as your Emprise Bank checking account for a debit card or your credit limit on your credit card.
A: Alert Emprise Bank of any suspicious transactions by calling the Emprise Bank Customer Service Center at 855-383-4301 or by visiting any Emprise Bank branch.
A: For Apple Pay, you can suspend your phone quickly by using the Find My iPhone feature on iCloud. For Google Pay, you can suspend your phone by using Android Device Manager. For Samsung Pay, you can suspend your phone by using Find My Mobile. In addition to all of these options made available by the phone carriers, Emprise Bank customers should call the number on the back of their credit or debit card to alert Emprise Bank customer service to de-activate the token on the device.
A: Your phone's mobile wallet feature is tied to your debit or credit card number and will need to be updated anytime your card number or the expiration date and CVV code change. You can update your card by removing the old card and adding the new one in your phone’s mobile wallet settings.Google Pay is a trademark of Google LLC. Android, Google Pay, and the Google Logo are trademarks of Google LLC. Apple, Apple Pay, iPhone, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.