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Mobile Wallet FAQs

Q: Why should I choose to use Apple Pay®, Android Pay, or Samsung Pay?
A: Using Apple Pay, Android Pay, or Samsung Pay is a safer way to make in-store, in-app, and online purchases because it authorizes transactions using a virtual card number that is different than your actual card number. Your unique thumbprint or passcode protects the security of your debit or credit card account. You can conveniently make purchases without digging for a card because purchases made with your phone’s mobile wallet platform are made with just the tap of your phone.

Q: What does Emprise Bank charge customers to use Apple Pay, Android Pay, or Samsung Pay?
A: Emprise Bank does not charge any fees to use Apple Pay, Android Pay, or Samsung Pay.

Q: How can I use Apple Pay, Android Pay, or Samsung Pay to make purchases?
A: Apple Pay, Android Pay, and Samsung Pay may be used to make purchases at participating stores, purchases with compatible online merchants, and to make in-app purchases.

Q: How do I load my Emprise Bank debit or credit card to Apple Pay, Android Pay, or Samsung Pay?
A: Follow the instructions provided by Emprise Bank for your your phone’s mobile wallet platform here, or visit Apple’s website, Android’s website, or Samsung’s website for instructions.

Q: What is the Emprise Bank customer service number that I should call if I’m prompted that further verification is needed to complete enrollment of my Emprise Bank credit or debit card in Apple Pay, Android Pay, or Samsung Pay?
A: Call Emprise Bank at 855-383-4301, Option 2, if asked to provide further verification to complete enrollment in your phone’s mobile wallet platform, or for any customer service inquiries regarding using your Emprise Bank credit or debit card in your phone’s mobile wallet platform.

Q: Which Emprise Bank cards can be added to Apple Pay, Android Pay, or Samsung Pay?
A: Emprise Bank consumer debit and credit cards, and Emprise Bank business debit, credit, and purchasing cards may be added to your phone’s mobile wallet platform.

Q: How do I find out if my phone is compatible with Apple Pay, Android Pay, or Samsung Pay?
A: You can view devices compatible with Apple Pay here. Devices compatible with Samsung Pay are located at this link. Android Pay works on any NFC-enabled Android device running KitKat (4.4) or higher.

Q: What is NFC (Near Field Communication) and how does it support Apple Pay, Android Pay, or Samsung Pay?
A: Near Field Communication (NFC) is a form of contactless communication between devices like smartphones or tablets and compatible readers. With the use of mobile wallets platforms, this form of communication allows for fast and convenient contactless communication that enables the transfer of payment from a smartphone to the merchant. 

Q: Which merchants accept NFC (Near Field Communication) payments from Apple Pay, Android Pay, or Samsung Pay?
A: For a list of many participating merchants, visit the following links:
Apple Pay
Android Pay 
Samsung Pay

Q: How do I view recent transactions made with my Emprise Bank debit or credit card within Apple Pay, Android Pay, or Samsung Pay?
A: You can view recent transactions within your phone’s mobile wallet platform and on Emprise Bank’s Mobile or Online Banking.

Q: Why do receipts from purchases made by my mobile wallet show payment from a different card number? 
A: Your Apple Pay, Android Pay, or Samsung Pay transactions use a virtual card or device-specific account number that is different from your actual debit or credit card number to offer added security to your transaction.

Q: What is a virtual card or device-specific account number?
A: A virtual card or device-specific account number is the mobile form of your credit or debit card. This number is created when you add your credit or debit card to your phone’s mobile wallet platform, and it's different from your physical card number to keep your account information safe.

Q: What transaction amount limits are there when using Apple Pay, Android Pay, or Samsung Pay?
A: Your transaction limits within your phone’s mobile wallet platform are the same as your Emprise Bank checking account for a debit card or your credit limit on your credit card.

Q: How do I dispute transactions made with my Emprise Bank debit or credit card within my phone’s mobile wallet platform?
A: Alert Emprise Bank of any suspicious transactions by calling the Emprise Bank Customer Service Center at 855-383-4301 or by visiting any Emprise Bank branch.

Q: What do I do if my phone is lost or stolen?
A: For Apple Pay, you can suspend your phone quickly by using the Find My iPhone feature on iCloud. For Android Pay, you can suspend your phone by using Android Device Manager. For Samsung Pay, you can suspend your phone by using Find My Mobile. In addition to all of these options made available by the phone carriers, Emprise Bank customers should call the number on the back of their credit or debit card to alert Emprise Bank customer service to de-activate the token on the device.

Q: What happens if I have a new Emprise Bank card issued/re-issued? Do I need to do anything to update my Apple Pay, Android Pay, or Samsung Pay?
A: Your phone's mobile wallet feature is tied to your debit or credit card number and will need to be updated anytime your card number or the expiration date and CVV code change. You can update your card by removing the old card and adding the new one in your phone’s mobile wallet settings.

Android Pay is a trademark of Google Inc. Apple, Apple Pay, iPhone, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.