Technical support scams are attempted in a variety of ways, but they all have the same goal: to gain access to your computer.

More often than not, it’s a cold call with someone claiming to be from a legitimate company like Microsoft or Dell. Scammers also advertise on popular search engines such as Bing, Yahoo or Google, and make their websites attach to keywords in the search engines related to commercial products and services. Searching for seemingly harmless things like “Microsoft live chat,” “Facebook support,” or “Dell support”, might lead you to web pages containing contact information that connects you with criminals.

How To Help Spot A Tech Support Scam

What To Do If You Have Been Targeted

Complaints from consumers help to detect patterns of fraud and abuse and help law enforcement to capture the abusers. The FTC would like to know about your complaint and their online Complaint Assistant will help guide you through the process.

Additional Resources

To read more, visit https://www.consumer.ftc.gov/articles/0346-tech-support-scams