Click “OK” to continue or “CANCEL” to stay on the Emprise Bank website.
If you are experiencing issues with the new app, make sure you've uninstalled the old Emprise Bank app.
Completely close out of the app and launch it again.
Don't add extra zeros to accounts that begin with zero.
If you've entered your username and password and get an error message, please re-enter your password to try again.
Select "Remember Me" when logging in to add save your username and password on a trusted device.
Enable fingerprint/Touch ID or Face ID in your device's settings to use those features in the Emprise Bank app.
If text appears to be missing or is cut off, check the font size setting in your device.
Toggle your birth year first for optimal results when selecting date of birth.
If you are experiencing issues with your browser auto-filling fields incorrectly, disable or clear the auto-fill/auto-complete settings in your browser. View our help guide.
If pop-ups are blocked online for Bill Pay, go to the settings in your browser and allow pop-ups from the Jack Henry/iPay site.
If you see duplicate accounts in MyInsights, follow these steps to merge account records:
Connect your Emprise Bank credit card using the following steps:
After setting up your preferences in Account Settings, keep an eye on your account balance and recent transactions on your mobile device without even logging in. Simply click “tap to see your balance” on the login screen.
Get notifications on your subscriptions, tips for saving extra cash, and even your weekend spending summary. Understand your money with insights personalized for you.
While you’re checking your steps, you can view your account balance, find ATM locations, and receive alerts all from your smartwatch.
Amazon Alexa Skill
“Hey Alexa, what’s my balance?” Our simplest form of banking -- you can transfer money while making dinner or binging your favorite Netflix show.
Transfer money to another Emprise Bank customer instantly! If you previously had Bill Pay, you will be automatically transferred to our new Bill Pay system. Your payees and scheduled transfers/payments will all be present after the upgrade. If you didn’t have Bill Pay prior to August 30, you can easily sign up in the new platform on launch day.
Whether you are monitoring your spending habits or trying to pay off additional debt, linking all your external accounts in one place puts you in control. Whatever financial goals are important to you, we have tools to help you achieve them.
Access your money exactly how you want, when you want, and where you want.
You will need to contact us to retrieve your User ID. Please call 855.383.4301 or visit www.emprisebank.com and click on “chat” for assistance.
We take the security of your account seriously and have enhanced the password requirements to meet updated security best practices, which includes a longer password length.
Your Social Security Number or Individual Taxpayer Identification Number, along with other criteria, will be used to verify your identity and to ensure only you are accessing your banking information. Modern encryption and security protocols are used to ensure your information is always safe and secure.
You can locate your account number on the bottom of your bank checks or on your most recent bank statement. You may also contact us for assistance by calling 855.383.4301.
We are asking for your account number as an additional security measure.
A one-time passcode (OTP) is valid for only one use. This passcode will be provided by text, email or phone call as an added layer of security.
Please verify that we have the most up-to-date phone number on file.
After your enrollment and first login, you will be able to enroll in biometrics.
For a secure login, you will need to set up Face ID, Touch ID, or use your password.
Once you set this up, you can view your account balance and five most recent transactions from the login screen without logging into mobile banking on or after your first login.
Yes, if you are currently an active Bill Pay user, you are still enrolled.
No, your bill payees will still be present following the upgrade. You can verify your payees by navigating to Move Money and selecting Pay Bills in either online or mobile banking.
Your scheduled bill payments will still be present following the upgrade. You can verify your scheduled payments by navigating to Move Money and selecting Pay Bills in either online or mobile banking.
Your eBills will need to be set up once again.
To be eligible for eBills, your payee must have a website available to view your bill online. If your payee is eligible for eBills, in Bill Pay you will need to provide the credentials to access the bill information for that payee.
Your scheduled transfers will still be present following the upgrade. You can verify your scheduled transfers by navigating to Move Money and selecting View Scheduled Transfers. The transfer will be visible in the account that it is debiting.
Yes, all external accounts will still be available for you to select from as a recipient within online or mobile banking.
To add a new external account, please visit the Move Money page to add a recipient. You can log in using your credentials for that institution or if you don’t know them, you will need the account and routing number of your other account.
To send money to another Emprise customer, you will be able to add them using their name and account number through your Move Money screen and add them as a recipient.
Mobile Deposit will work as it does today, but with new and improved features like fewer clicks and automatic image capture.
No, your current eStatement enrollment preferences are still in place. If you’d like to make a change you may do so in online or mobile banking at any time.
Yes, you may now view eStatements and eNotices from mobile banking.
You can enable Text Banking in the mobile app by clicking on the More menu and choosing Text Banking. You will need to have a cell phone number on file with us to enable Text Banking. The text commands available are outlined on the Text Banking screen.
You can set up a Voice Banking account in four easy steps:
At this time, only Alexa supports Voice Banking.
Previously known as Personal Finance, MyInsights is a robust financial management tool that you can use to see the big picture. Manage spending, pay down debt, and view your net worth.
You will be able to use your existing login credentials to pull in your accounts.
Using your banking information, Insights gives you personalized information to help you understand your financial wellness.
Spending is a visualization of your transactions. You can choose a date range to view and then drill down into categories and even individual transactions.
Yes. You can save this so that all transactions with the same description in the future will automatically define as the category you set. Here's how to edit:
Yes. As you select the categories you prefer for your transactions, MyInsights will learn your preferences.
The Net Worth widget is a great way to track your overall financial progress. To get the most comprehensive financial picture, connect all of your external accounts including deposits, loans, mortgage, even your investments or 401k.
You can also add in the value of your assets, such as your home.
To best use Net Worth, you will want to connect all of your financial relationships and add any assets of value, such as a home or other real estate.
Learn how you can become debt free! You can connect all of your debts (credit cards and loans) and select a pay off strategy to pay down your debts.
You need to add your minimum payment, rate, and beginning loan balance. Click on the loan to add your details.
If you are a Quicken user, this digital banking upgrade will require that you make changes to your Quicken software. YOU MUST TAKE ACTION TO ENSURE A SMOOTH TRANSITION.
Take a look at the Quicken Conversion Instructions.
Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. Quicken Win/Mac Express Web Connect may not work during the outage.
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
Quicken may take 5-10 days to update their connections.
Quicken is an accounting software.
No, there will not be any impact on QuickBooks for business customers.
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