The scheduled transfer(s) set up between your Emprise Bank accounts will be impacted by our upcoming technology upgrade. The following information will help you make decisions about your transfer(s).
Scheduled transfers are transfers between two accounts that have been set up to automatically occur on a regular basis: weekly, monthly, quarterly, etc. They can be set up two ways:
1. Transfers you set up in Online Banking
2. Transfers we set up for you
ALL SCHEDULE TRANSFERS WILL BE IMPACTED BY OUR TECHNOLOGY UPGRADE. FOLLOWING ARE IMPORTANT ITEMS TO NOTE AND POTENTIALLY REQUIED ACTIONS.
ACTION: if you would like to continue to view and edit your scheduled transfer(s) in our new Online Banking system, you will need to re-establish them on or after June 27.
• Before 6:00 PM on June 24, delete all transfers you currently has scheduled in Online Banking.
Tip: Follow these steps before deleting your transfers to help you with setting up new transfers:
Tip: A one-time Express Transfer provides you an option to make a transfer in the time between deleting your transfer and re-entering them on June 27. The Express Transfer option will be available until 6:00 PM on June 24. A one-time Express Transfer entered before 6:00 PM on June 24 will be made on the date specified.
ACTION: On or after June 27, set up your transfer(s) in our new Online Banking system.
Tip: You will need to reset your password to log in to the new Online Banking system on June 27.
Caution: if you do not delete a transfer in our current Online Banking system, it will not appear in the new Online Banking system; however, the transfer will continue to occur as scheduled.
ACTION: Call our Customer Service Center at 855-383-4301 to cancel the current transfer. Then re-establish the transfer in our new Online Banking system (after June 27).
Caution: Setting up the transfer in Online Banking before the original transfer is cancelled will result in a duplicate transfer.
ACTION: There is nothing you need to do. Your transfer(s) will continue as scheduled. You can edit or delete a transfer by calling our Customer Service Center at 855-383-4301.
If you have any questions about your scheduled transfer(s) our Customer Service Center is available Monday-Friday 7:30am-8:00pm or Saturday 8:30am-2:pm at (316) 383-4301 or (855) 383-4301.
Questions? Contact Us