eBills

Please read carefully.  Action is required for the eBills you have set up in Online Bill Pay.

We are excited to announce a technology upgrade that will make banking with Emprise better than ever. The upgrade will take place Friday, June 24, through Sunday, June 26, and will affect all Online Banking services.

Action is requred for eBills you have set up in Online Bill Pay

IMPORTANT

  • If you receive any eBills through Online Bill Pay, cancel them immediately after you receive and pay your May eBill.
  • eBills will not be transferred during the upgrade. On Monday, June 27, you will need to re-establish eBills in our new Online Bill Pay system.
  • On July 1, the last six months of your Online Bill Pay history will be available in our new Online Bill Pay system.

To-Do reminders:

  • Cancel any eBills as soon as you receive and pay your May eBill.
  • Don't forget to make your June payment(s).
  • Print current activity prior to June 23 for your rerference.
  • Set up new eBills on June 27 in our new Online Bill Pay systerm.

Please read the Q&A below to eliminate the chance of missed or duplicate payments.

Q: Why do I have to cancel my eBills?
A: Your eBills are set up through your payees. We don't have access to this information to transfer it to our new Online Bill Pay system. To avoid complications with establishing future eBills, it is extremely important to cancel any eBills as soon as you receive and pay them in May.

Q: How do I cancel an eBill?
A: You can cancel an eBill in the Payment Center in Online Bill Pay by selecting eBill and then selecting cancel eBills. Once you cancel an eBill you will no longer see it in Online Bill Pay.

Q: After I cancel my May eBills will my June bills be delivered in paper form?
A: You may or may not receive paper bills in June. This depends on your statement cycle with your payees. If you do not receive a paper bill in June, you may need to go directly to your payee's website to see your June billing statement online. Even if you do not receive a paper bill in June, you will need to make your regularly scheduled payment. Failure to do so may result in late fees.

Q: If I have a recurring payment set up with my eBill will it be canceled?
A: Yes. Any automatic payment instructions you've established within your eBill will stop when you cancel it. You will need to make your June payment by other means.

Q: After I cancel my eBill, can I make my June payment using the current Online Bill Pay service?
A: Yes. You can use our current Online Bill Pay service to make your June payment as long as you enter the payment before 8:00 PM on Thursday, June 23.

IMPORTANT  INFORMATION REGARDING NON-eBILL PAYMENTS SCHEDULED IN ONLINE BILL  PAY:

  • All other payments will be paid as scheduled.
  • Important information about payments scheduled to be paid between June 24 and June 30:
    • Payments will be paid on the date scheduled; however, they will not be displayed in our new Online Bill Pay system.
    • To avoid duplicate payments, do not re-enter payments originally scheduled between June 24 and June 30. They will be paid.
    • Print your current Online Bill Pay activity prior to June 23 if you want a reference of the payments you've scheduled in June.
  • All payments scheduled to be paid on or after July 1 will be displayed in our new Online Bill Pay system.

More information about our technology upgrade is coming soon, so watch your mailbox. To enjoy the improved online experience there are some things you will need to do, but we will give you everything you need to ensure a smooth transition.

Customer Service Center: 855-383-4301 or 316-383-4301
For assistance with your accounts and other banking questions.

Questions? Contact Us