
Debit Card Frequently Asked Questions
Power your purchases with the Emprise Bank debit card!
The Emprise Bank Debit Mastercard provides benefits that help keep your accounts secure, protect purchases and access travel and entertainment opportunities.
How to Activate Your Debit Card
When your card arrives, it will include instructions to activate it by calling the Card Activation System at 855-485-7039 from the phone number associated with your card. Follow the instructions provided.
Some tips to activate your new debit card quickly and securely:
- Call from the phone number associated with your account.
- Do not call on speaker phone.
- Have the new debit card handy to enter the information as you’re prompted.
- Choose a PIN you can remember. For your safety, do not store your new PIN with your new debit card and never share it with anyone.
Call the Card Activation System at 855-485-7039 from the phone number associated with your account. For business debit cards, you will need to call from the phone number associated with the business account and have the EIN to complete activation.
It should take about two minutes to activate your debit card. To ensure a fast and secure activation:
- Call from the phone number associated with your account.
- Don’t call on speaker phone.
- Have the new debit card nearby to enter the card information as you’re prompted.
- Choose a PIN you can remember. For your safety, do not store your new PIN with your new debit card and never share it with anyone.
We may call you to remind you to activate your card, but we will not call you to help you activate your debit card. You must activate your card by calling our Card Activation System at 855-485-7039.
Unfortunately, scammers have called customers claiming to be from Emprise Bank. You should hang up if you get a call from someone claiming to be from Emprise Bank and offering to help you activate your debit card.
In addition, you should never provide your full debit card number to anyone who calls, even if the caller claims to be from Emprise Bank. We will only ever need the last four digits of your debit card number.
At Emprise Bank, we take the safety and security of your accounts seriously. To ensure the integrity of your checking account, our fraud monitoring system carefully tracks transactions and flags activity that seems unusual or potentially fraudulent. The system is designed to minimize disruption by verifying the transaction quickly.
We understand that being contacted about a potentially suspicious transaction can cause concern and inconvenience. We strive to balance securing your funds with the importance of maintaining uninterrupted access.
Please Note: We will never ask for your full card number, a personal identification number (PIN), or a CVV number (3-digit number on the back of your card). If you are concerned about the validity of the caller, do not provide any information and contact Emprise Bank during normal business hours at 855-383-4301.
Personal Checking Account Questions
Our debit Mastercard provides security and convenience with:
- Identity theft protection
- Zero Liability Protection for unauthorized purchases
- 24/7/365 worldwide services for lost or stolen cards
- Extended warranties and satisfaction guarantees on qualifying purchases
- Travel benefits
Benefits are managed by Mastercard and are subject to change without notice. Not all benefits are available for customers under the age of 18. For a full list of benefits and restrictions, visit Mastercard Enhanced Debit Card | Enhanced Debit Card Benefits.
To learn more about Mastercard Enhanced Debit Card benefits, visit the Mastercard Website.
- Activate your debit card immediately by calling the number on the activation sticker.
- Safely dispose of any old debit cards.
- Update payment information on any recurring payments such as utility bills, streaming services, memberships, transportation services, etc.
- Start using your Emprise debit card and take advantage of valuable benefits like identity theft protection, Zero Liability for unauthorized transactions, and extended warranties for qualifying purchases.*4
Business Account Questions
Our business debit card gives you more purchasing flexibility plus built-in tools and benefits to help you manage your business. They include:
- Discounts on Intuit QuickBooks and TurboTax
- Rebates for qualifying purchases
- Identity theft protection
- HealthLock medical claim monitoring service
- Stride health benefits marketplace
- Zero Liability Protection for unauthorized purchases
- 24/7/365 worldwide services for lost or stolen cards
- Travel benefits
- PGA Tour and other golf experiences
For a full list of services and benefits, visit Mastercard Business Debit Card | Small Business Debit Card. Benefits are managed by Mastercard and are subject to change without notice.
To learn more about Business Debit Mastercard benefits, visit the Mastercard Business Debit Card website.
- Activate your debit card right away using the phone number on the activation sticker on your new card. You will need the last four digits of your EIN to complete activation.
- Update payment information on any recurring payments such as utility bills, streaming services, memberships, transportation services, etc.
- Use your debit Mastercard and enjoy the benefits such as Zero Liability for unauthorized transactions, discounts on Intuit QuickBooks and TurboTax, ID Theft Protection, rebates for qualifying purchases, and tools to manage employee health benefits.*6
Private Banking Questions
The World debit card offers exceptional services and benefits, including:
- Identity theft protection
- Zero Liability Protection for unauthorized purchases
- 24/7/365 worldwide services for lost or stolen cards
- Extended warranties on qualifying purchases
- Complimentary professional travel services
- Room and amenity upgrades at participating hotels
- Savings on flights and car rentals
- PGA Tour and other golf experiences
For a full list of services and benefits, visit Lifestyle & Insurance Benefits | World Mastercard Debit Card. Benefits are managed by Mastercard and are subject to change without notice.
To learn more about benefits and sign up, visit the Mastercard World Debit Card website.
- Activate your debit card right away using the phone number on the activation sticker on your new card.
- Update payment information on any recurring payments such as utility bills, streaming services, memberships, transportation services, etc.
- Use your Emprise Debit World Mastercard and enjoy benefits such as Zero Liability for unauthorized transactions, ID Theft Protection, complimentary professional travel services, and hotel upgrades where available.*4
Benefits are managed by Mastercard and are subject to change without notice.
Protect Your Information
Be wary of scammers who attempt to impersonate Emprise Bank by either identifying themselves as such or by spoofing our phone number. Our fraud department may call, text, or email you about suspicious transactions, but we would never ask you to provide your full card number, PIN, the three-digit code on the back of your card, or digital banking password. If you are concerned about the validity of a caller, do not provide any information and contact Emprise Bank during normal business hours.
1 For terms and conditions, see Mastercard Identity Theft Protection Program.
2 For terms and conditions, see Mastercard Zero Liability Protection
3 For terms and conditions, see Mastercard Priceless program.
4 Certain restrictions apply. See Mastercard Enhanced Debit Card | Enhanced Debit Card Benefits.
5 Certain restrictions apply. See Mastercard Business Debit Card | Small Business Debit Card.
6 Certain restrictions apply. See Lifestyle & Insurance Benefits | World Mastercard Debit Card.