Cards

• To activate your card, call Debit Card Activation System at 866.633.5293 from the phone number associated with your card. For business debit cards, you will need to call from the phone number associated with the business.
• If your card is new you will need to select a PIN number when you activate your card. Follow the prompts after you activate your card.
• If your card has been reissued with a new card number, you will need to select a PIN when you activate your card. You may reselect your old PIN number. Follow the prompts after you activate your card.
• If your card was reissued because of expiration, there is no need to select a new PIN.
• Sign the back of your card.
• Keep your PIN separate from your card and never share it with anyone.

Reissued cards are mailed the first week of the expiring month. Your new card will be mailed to your address of record.

To request a replacement card, call 316.383.4301 or 855.383.4301 during regular business hours or visit any Emprise Bank branch location.

Yes. Chip-enabled cards are the latest card technology designed to make using your card even more secure. You can learn more about chip cards on our card security page. Chip-enabled cards are currently available with Emprise Bank debit cards and credit cards.

• Contact Emprise Bank at 316.383.4301 or 855.383.4301. If you are calling after normal business hours, follow the prompts to be routed to the appropriate contact.
• If you report your card as lost or stolen after hours, please contact Emprise Bank on the next business day to request a new debit card.
• Watch your account closely and notify us of any discrepancies.
• If your purse or wallet was stolen, notify law enforcement immediately. If checks were also lost or stolen, your account will be closed and a new account will need to be opened.

• If you have an insufficient balance in your account, your purchase or ATM withdrawal will be declined.
• You may have entered a piece of information incorrectly (personal identification number (PIN) or zip code).
• The specific transaction may resemble known suspicious activity and is being declined to protect your account.
• In some cases, a declined transaction may be due to connectivity at a merchant location.  In this case, your card will work elsewhere.

• Suspicious debit card activity is monitored continuously. It is very important that the phone number associated with your debit card is the number you are most likely to answer day or night.  To verify or change the phone number associated with your debit card, call 316.383.4301 or 855.383.4301.
• When suspicious activity is detected, an alert is placed on your account and an automated phone call will be placed to the cardholder. Follow the prompts to verify the transactions.

• If you are unavailable to take the automated call (debit card monitoring above), an automated message will be left requesting a call back. Your card may be blocked if a return call is not made.
• You must return the call and follow the prompts to verify the suspicious activity. Please Note: The representative will never ask for your full card number, a personal identification number (PIN), or a CVV number (3 digit number on the back of your card). If you are concerned about the validity of the caller, do not provide any information and contact Emprise Bank during normal business hours.
• If you confirm the transactions are authorized, the alert will be released. If there is fraudulent activity on your card, it will be blocked to prevent further fraud from occurring.
• Call Emprise Bank at 316.383.4301 or 855.383.4301 for assistance with disputing the transaction and ordering a new card.

Immediately call 316.383.4301 or 855.383.4301 to report fraudulent or suspicious activity. 

• Let us know when you are traveling to help avoid issues with your debit card. Log your travel plans by calling 316.383.4301 or 855-383-4301.
• Make sure the telephone number associated with your debit card is a number where you can be reached while traveling.  In most cases, your cell phone number is the best choice. To verify or change the phone number associated with your debit card, call 316.383.4301 or 855.383.4301.
• If we need to verify transactions on your account while you are traveling, you will receive an automated phone call.  It is important that you respond to that call quickly to ensure your debit card continues to function normally.  Call 316.383.4301 or 855.383.4301 if your debit card transactions are declined while traveling.
• There are countries that are blocked from accepting a debit card due to high incidences of fraud or increased security risks.  Contact Emprise Bank for blocked county information.

• To activate a personal credit card, call the automated customer service center at 800.248.9600. All cards associated with account will be activated.
• Business cards need to be activated individually. Each cardholder must call 800.248.9600 to activate a card.
• If your card is new you will need to select a PIN number when you activate your card. Follow the prompts after you activate your card.
• If your card has been reissued with a new card number, you will need to select a PIN when you activate your card.  You may reselect you old PIN number.  Follow the prompts after you activate your card.
• If your card was reissued because of expiration, there is no need to select a new PIN.
• Sign the back of your card.
• Keep your PIN separate from your card and never share it with anyone.

Your new card will be mailed to your address of record between the 15th and 20th day in the month it expires.

To request a replacement card, call 316.383.4301 or 855.383.4301 during regular business hours or visit any Emprise Bank location.

Yes. Chip-enabled cadrs are the latest card technology designed to make using your card even more secure. You can learn about chip cards on our chip card security page. Chip-enabled cards are currently available with Emprise Bank debit cards and credit cards.

• Let us know when you are traveling to help avoid issues with your credit card. Log your travel plans by calling 316.383.4301 or 855-383-4301.
• Make sure the telephone number associated with your credit card is a number where you can be reached while traveling.  In most cases, your cell phone number is the best choice. To verify or change the phone number associated with your credit card, call 316.383.4301 or 855.383.4301.
• If we need to verify transactions on your account while you are traveling, you will receive an automated phone call.  It is important that you respond to that call quickly to ensure your credit card continues to function normally.  Call 800.248.9600 if your credit card transactions are declined while traveling.
• There are countries that are blocked from accepting a credit card due to high incidences of fraud or increased security risks.  Contact Emprise Bank for blocked country information.

• Call the 24 hour Customer Service Center at 800.248.9600. Your credit card will be blocked and a new card issued.
• Watch your account closely and notify us of any discrepancies.
• If your purse or wallet was stolen, notify law enforcement immediately.

• If you have an insufficient available balance on your account, your purchase or ATM withdrawal will be declined.
• The specific transaction may resemble known suspicious activity and is being declined to protect your account.
• In some cases, a declined transaction may be due to connectivity at a merchant location.  In this case, your card will work elsewhere.

Suspicious credit card activity is monitored continuously. An alert will be placed on your account if suspicious activity is detected and an automated phone call will be made to the primary account holder on personal accounts (regardless of the card with suspicious activity) or to the cardholder on business accounts. Follow the prompts to verify the transactions. 

It is very important that the phone number associated with the primary account holder or business cardholder is a number most likely to be answered day or night. To verify or change the phone number associated with a personal or business credit card, call 316.383.4301 or 855.383.4301.

• If you are unavailable to take the automated call regarding suspicious activity (credit card monitoring), an automated message will be left requesting a call back. Your card may be blocked if a return call is not made.
• You must return the call to verify the suspicious activity. Please Note: You will never be asked for your full card number, a personal identification number (PIN), or a CVV number (3 digit number on the back of your card). If you are concerned about the validity of the caller, do not provide any information and contact Emprise Bank during normal business hours.
• If you confirm the transactions are authorized, the alert will be released. If there is fraudulent activity on your card, it will be blocked to prevent further fraud from occurring. You will be issued a new card.
• A dispute case will be created and the dispute documents will be mailed to you. 

Immediately call 800.248.9600 to report fraudulent or suspicious activity. 

• Online: Log in to Emprise VISA Online and choose the Payments option
• By mail: Make checks payable to Card Services, and send to P.O. Box 660525, Dallas, TX 75266-0525
• By phone: Call 800.248.9600
• In person at any Emprise Bank location

• Cash can be withdrawn at an ATM using the personal identification (PIN) assigned to your card.  A cash advance fee will apply to this transaction.
• Visit any Emprise Bank location to request a cash advance.  You will need to provide valid government issued identification. A cash advance fee will apply to this transaction.

If you have a problem with the quality of property or services that you have purchased with your Emprise Bank credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right to not pay the remaining amount due on the purchase. For details, please refer to your Cardholder Agreement and contact us in writing at:

Dispute Department
P.O. Box 2988
Omaha, NE 68103