All the most important topics related to your debit or credit card are available here. From activation and security to important information to know when you're traveling, browse the various topics below to find the relevant information you need.
Reissued cards are mailed the first week of the expiring month. Your new card will be mailed to your address of record.
To request a replacement card, call 316.383.4301 or 855.383.4301 during regular business hours or visit any Emprise Bank branch location.
Immediately call 316.383.4301 or 855.383.4301 to report fraudulent or suspicious activity.
Your new card will be mailed to your address of record between the 15th and 20th day in the month it expires.
To request a replacement card, call 316.383.4301 or 855.383.4301 during regular business hours or visit any Emprise Bank location.
Suspicious credit card activity is monitored continuously. An alert will be placed on your account if suspicious activity is detected and an automated phone call will be made to the primary account holder on personal accounts (regardless of the card with suspicious activity) or to the cardholder on business accounts. Follow the prompts to verify the transactions.
It is very important that the phone number associated with the primary account holder or business cardholder is a number most likely to be answered day or night. To verify or change the phone number associated with a personal or business credit card, call 316.383.4301 or 855.383.4301.
Immediately call 800.248.9600 to report fraudulent or suspicious activity.
If you have a problem with the quality of property or services that you have purchased with your Emprise Bank credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right to not pay the remaining amount due on the purchase. For details, please refer to your Cardholder Agreement and contact us in writing at:
P.O. Box 2988
Omaha, NE 68103