Frequently Asked Questions | Mobile Wallet

Using Apple Pay, Google Pay, or Samsung Pay is a safer way to make in-store, in-app, and online purchases because it authorizes transactions using a virtual card number that is different than your actual card number. Your unique thumbprint or passcode protects the security of your debit or credit card account. You can conveniently make purchases without digging for a card because purchases made with your phone’s mobile wallet platform are made with just the tap of your phone. You can even use it to pay a friend when splitting a bill.

Emprise Bank does not charge any fees to use Apple Pay, Google Pay, or Samsung Pay.

Apple Pay, Google Pay, and Samsung Pay may be used to make purchases at participating stores, purchases with compatible online merchants, and to make in-app purchases. It can also be used to pay people, whether it’s paying a friend for your half of the pizza or reimbursing your roommate for your portion of the rent.

Follow the instructions provided by Emprise Bank for your your phone’s mobile wallet platform here, or visit Apple’s website, Google's website, or Samsung’s website for instructions.

Call Emprise Bank at 855.383.4301, Option 2, if asked to provide further verification to complete enrollment in your phone’s mobile wallet platform, or for any customer service inquiries regarding using your Emprise Bank credit or debit card in your phone’s mobile wallet platform.

Emprise Bank consumer debit and credit cards, and Emprise Bank business debit, credit, and purchasing cards may be added to your phone’s mobile wallet platform.

1. Open the Google Pay app.
2. At the bottom right, tap Send.
3. At the bottom, tap +Send or request.
4. Choose a contact and enter the amount. 
5. Tap Send and confirm our payment method. 

You can view devices compatible with Apple Pay here. Devices compatible with Samsung Pay are located at this link. Google Pay works on any NFC-enabled Android device running KitKat (4.4) or higher.

Near Field Communication (NFC) is a form of contactless communication between devices like smartphones or tablets and compatible readers. With the use of mobile wallets platforms, this form of communication allows for fast and convenient contactless communication that enables the transfer of payment from a smartphone to the merchant. 

For a list of many participating merchants, visit the following links:
Apple Pay
Google Pay 
Samsung Pay

You can view recent transactions within your phone’s mobile wallet platform and on Emprise Bank’s Mobile or Online Banking.

Your Apple Pay, Google Pay, or Samsung Pay transactions use a virtual card or device-specific account number that is different from your actual debit or credit card number to offer added security to your transaction.

A virtual card or device-specific account number is the mobile form of your credit or debit card. This number is created when you add your credit or debit card to your phone’s mobile wallet platform, and it's different from your physical card number to keep your account information safe.

Your transaction limits within your phone’s mobile wallet platform are the same as your Emprise Bank checking account for a debit card or your credit limit on your credit card.

A: Yes. Here's how:

1. In the Venmo app, tap the "☰" icon at the top of the app
2. Under “Settings," tap “Payment Methods”
3. Tap “Add bank or card...” and then tap “Card”
4. Add your card information manually or with your phone’s camera

A: Yes. Here's how:

1. On the Cash App home screen, tap the "My Cash" tab, which is located on the far-left at the bottom of your screen.
2. On the "My Cash" page, click "+ Add Credit Card." ...
3. After you tap "+ Add Credit Card," a new page will open up where you will enter your card number.
4. After you enter in all of your card information, click "Add Card" to add it to your Cash App account. 

A: Yes. Here's how:

1. Click on the gear icon and tap on “Account.”
2. Click “Add a New Account.”

A: Yes. Here's how:

1. On the PayPal website, click on the gear icon and tap on “Account.”
2. Click “Switch Accounts.”
3. Click “Add a New Account.”

OR

1. In the PayPal app, tap Settings.
2. Tap Banks and Cards.
3. Tap the '+' sign on the top-right corner, then Debit or credit card.

Alert Emprise Bank of any suspicious transactions by calling the Emprise Bank Customer Service Center at 855.383.4301 or by visiting any Emprise Bank branch.

For Apple Pay, you can suspend your phone quickly by using the Find My iPhone feature on iCloud. For Google Pay, you can suspend your phone by using Android Device Manager. For Samsung Pay, you can suspend your phone by using Find My Mobile. In addition to all of these options made available by the phone carriers, Emprise Bank customers should call the number on the back of their credit or debit card to alert Emprise Bank customer service to de-activate the token on the device.

Your phone's mobile wallet feature is tied to your debit or credit card number and will need to be updated anytime your card number or the expiration date and CVV code change. You can update your card by removing the old card and adding the new one in your phone’s mobile wallet settings.